Interested in Turning More Inquiries into Sales?

Customer Service Persuasion

What's the key to converting a customer's inquiry into a sale? The answer is persuasion along with honesty and integrity. A persuasive and honest professional builds better relationships, delivers more value and overcomes price objections. 

This NATE accredited course is part of a five course customer service series. The examples in this course are based on actual events. You will relate to and learn from this lively course.

The courses are presented by Steve Coscia and are currently available on My Learning Center.



Dealer Feedback on Steve Coscia’s Courses:
“Steve Coscia's My Learning Center courses are valuable for
everyone who comes in contact with customers."

About the Presenter: 
Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. He has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association. The CSP is the highest earned designation for professional speakers worldwide. His strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.

How Do I Access My Learning Center? 
My Learning Center is easy to access and use. In a matter of minutes, you can be online participating in a training session. 

Click here to learn how to access My Learning Center

If you have any questions, please email My Learning Center.

My Learning Center is an easy way to learn more about the latest Heil products, programs, sales, customer service and marketing tips on your home or office computer, at a time that's convenient for you.